Our mission is to provide the most safe, secure and private Internet shopping experience to all of our customers.

SAFETY
Unlike several other "webstores" that rent service space on a server with several other merchants (who knows who has access to that server), we run our own server so you can rest assured that no unauthorized users have access to any of your information. Additionally, we only store the minimum credit card information on our systems needed to process your order and issue refunds for returned merchandise. The information that is stored is encrypted beforehand. All credit card info is sent via an encrypted connection to Authorize.Net for authorization and an approval or denial is sent back to our system.

SECURITY
When you place an online order with us, your information is encrypted during transit using 256 bit data encryption technology. Your credit card information is also encrypted as it is sent to Authorize.Net for verification.

PRIVACY
Your personal information is very important to us. We do not rent, lease, sell, share or otherwise give your information to anyone else, period. The only third party that your information is shared with is Authorize.Net for verification of your credit card information. Some sites (including some of the biggest) don't really care about your privacy or personal information and will sell their customer lists to make extra profit. Sometimes they even low-ball on their pricing so they can build a bigger customer database faster and make more money by selling that information. We don't play those games around here, we are in business to provide hardware and home accents to consumers at the fairest prices possible while maintaining a highly safe, secure and private online shopping environment.



Everything Direct does not offer any product warranty (express or implied) other than that offered by the product manufacturer. We do guarantee that the products we sell are brand-new, class A products unless otherwise specified as factory reconditioned or the like.

NOTE: This applies to orders placed after 8/11/11. All orders placed before that date are subject to the return policy in effect at that time.
You may return items within 60 days from shipping date. All merchandise returned must be in original un-opened packaging to receive credit. Please open your package and verify your order when you receive it. Unless otherwise noted below, non-defective returned merchandise is subject to a 10% restocking fee.

If you place a subsequent order of equal or greater value before your return is processed, we will WAIVE the restocking fee on your return!

• Buck Snort Lodge Products - 15% restocking fee
• Emenee Hardware - 15% restocking fee
• Premier Hardware - 15% restocking fee

Please follow the procedures below for your return type.

NOTE: Please allow up to 4 weeks for your return to be fully processed and credit issued.

DEFECTIVE MERCHANDISE
1) Submit a request for an RMA (return merchandise authorization).
2) An RMA number will be issued for your return (you will receive an email from us with the RMA# and the instructions for returning the item(s)).
3) Ship the item back, once received and verified, a replacement will be shipped to you or a refund will be given to you. (Refund amount will equal the price of the product minus any discounts given, shipping is non-refundable).

NON-DEFECTIVE MERCHANDISE
1) Submit a request for an RMA (return merchandise authorization).
2) An RMA number will be issued for your return (you will receive an email from us with the RMA# and the instructions for returning the item(s)).
3) Ship the item back, once received and verified as being in resaleable condition, a refund will be given to you. (Refund amount will equal the price of the product minus any discounts given minus the restocking fee if applicable, shipping is non-refundable).

NOTE: Please allow up to 4 weeks for your return to be fully processed and credit issued.

ANY MERCHANDISE RETURNED WITHOUT AN RMA# OR RETURNED TO THE WRONG LOCATION WILL BE SUBJECT TO A 50% RESTOCKING FEE - ANY SHIPPING CHARGES INCURRED BY US TO RETURN THE MERCHANDISE TO THE CORRECT WAREHOUSE WILL ALSO BE DEDUCTED FROM YOUR CREDIT


ALL SALES ARE FINAL AFTER 60 DAYS. ABSOLUTELY NO CREDIT CAN BE GIVEN AFTER 30 DAYS FROM SHIPMENT DATE.


ALL ORDER SHORTAGES MUST BE REPORTED WITHIN 48 HOURS OF DELIVERY

We currently only ship orders to locations within the continental U.S., Alaska, Hawaii and Canada (Canadian customers, please call or email for a shipping quote).

Orders are shipped via the method you choose when placing your order. You may choose from Standard Ground, 3 Day Expedited Ground, 2nd Day Air or Next Day Air. Some small orders will be shipped via U.S. Postal Service. We reserve the right to choose which carrier to send shipments on.

We offer FREE standard ground shipping to the 48 contintental United States on orders over $77 and are less than 25 pounds total shipping weight. Orders that are more than 25 pounds but over $100 will receive discounted shipping. Any orders that are split into several smaller orders in an attempt to reduce the weight and circumvent the system to qualify for free shipping on all of the split orders will be combined into 1 order by our staff.

A $5 small order processing fee is added to the shipping on orders less than $25.00. We must charge this fee to offset some of the charges incurred from our fulfillment distributors.

Shipping lead time varies by product. Most products are shipped within 24 to 48 hours, however, some require 2 to 3 weeks. If the shipping time is an important factor in your purchase, please ask before you make your purchase. Backordered items will be automatically shipped when restocked, unless the order is cancelled by you.